Effective Date: [Insert Date, e.g., 01 September 2026]

Platform: BabuBabuni.com

Website Operator: Owned, managed, and operated by [Your Full Name], an individual community administrator residing in [Your City, State], India.

At BabuBabuni.com (“Platform,” “Website,” “we,” “our,” or “us”), we run an independent, community-driven matchmaking platform for the Chaurasia Samaj. Our pricing and maintenance fees are kept strictly nominal to maintain secure digital infrastructure, verify profiles, and provide direct, human assistance to parents and families.

This Refund & Cancellation Policy outlines the terms governing membership cancellations, account deactivations, and payment refund requests.

1. Launch Promotion: 100% Free Access for the First 250 Members

• Complimentary Memberships: All accounts, premium discovery features, and assisted profile services provided to the first 250 registered members are 100% Free of Cost.
• Because no financial transactions occur for these promotional launch memberships, monetary refund requests do not apply to these accounts.

2. General Non-Refundable Policy

Except for the specific technical and service-related circumstances outlined in Section 3, all payments made on BabuBabuni.com for premium features, membership extensions, or assisted profile creation are strictly non-refundable.

Why Payments Are Non-Refundable:

• Immediate Digital Delivery: Match discovery features, search filters, and privacy controls are activated immediately upon payment confirmation.
• Manual Administrative Effort: Fees for assisted profile creation cover the direct time and personalized effort invested by our community support team to gather, format, verify, and publish your biodata.

3. Circumstances Eligible for a Full Refund

We believe in complete transparency and fairness. A full refund will be granted under the following circumstances:

A. Technical Billing Errors & Duplicate Deductions

• If your bank account, card, or UPI was debited multiple times for a single membership transaction due to a network glitch, gateway timeout, or technical error.
• If an excess amount beyond the listed service fee was deducted from your account.
• In such cases, the duplicate or excess charge will be refunded 100% back to the original payment source.

B. Failure of Assisted Service Delivery

• If you paid for Assisted Profile Creation and our team failed to create, verify, or activate your matrimonial profile within 7 working days, without any delay caused by the user (such as failure to provide required biodata details or photographs).

4. Non-Refundable Scenarios

Refunds will not be granted under any of the following circumstances:

• Alliance Finalized Elsewhere: If you or your family fix a marriage through family elders, relatives, offline sources, or another platform during your active plan validity.
• Voluntary Profile Deactivation or Pause: If you decide to hide, pause, or permanently delete your profile before the subscription period ends.
• Lack of Desired Responses: Matchmaking depends on mutual family interest, shared values, and personal compatibility. While we provide a verified platform for the Chaurasia Samaj, we cannot guarantee specific responses, interest acceptances, or the final outcome of marriage.
• Account Termination for Violations: If your profile is suspended or permanently blocked due to a breach of our Terms and Conditions (e.g., submitting fake credentials, commercial marriage broker activity, dowry demands, or disrespectful behavior).
• Change of Mind: If you decide not to proceed with matrimonial searches after payment has been completed and digital access has been granted.

5. Profile Cancellation & Deactivation

• You Have Full Control: You may cancel, hide, or permanently delete your matrimonial profile at any time by accessing your account settings or by requesting assistance via our phone/WhatsApp helpline.
• Data Removal: Upon permanent deactivation or account cancellation, your biodata, photos, and contact records will be removed from our active match directories.
• Subscription Expiry: Deactivating or deleting your profile before the end of your plan period does not qualify for a pro-rated or partial monetary refund.

6. How to Request a Refund & Processing Timelines

If you have experienced a duplicate payment or service non-delivery:

1. Submit a Request: Send an email to [Insert Support Email] or message our WhatsApp Helpline at [Insert Phone/WhatsApp Number] within 7 calendar days of the transaction.
2. Provide Transaction Details: Include your registered mobile number, Profile ID, date of payment, transaction reference / UTR number, and a screenshot of the payment receipt.
3. Verification: Our team will review payment gateway logs and verify the claim within 2 to 3 working days.
4. Disbursement: Once approved, the refund will be credited back to your original source account (Bank Account, UPI, or Card) within 7 to 10 working days, subject to your bank’s processing cycle.

7. Billing Descriptors & Payment Processing

Because BabuBabuni.com is managed as an individual community initiative:

• Online payments are processed through secure Indian payment gateways (such as Razorpay / Cashfree).
• On your bank statement or UPI app, charges may appear under the descriptor [Your Full Name / BabuBabuni via Payment Gateway].

8. Billing Inquiries & Support

For any questions regarding plan pricing, assisted onboarding fees, or payment receipts, please reach out to our support desk:

• Platform: BabuBabuni.com
• Platform Administrator: [Your Full Name]
• Billing & Support Email: [Insert Support Email, e.g., support@babubabuni.com]
• Helpline / WhatsApp: [Insert Phone/WhatsApp Number]
• Operating Hours: Monday to Saturday | 10:00 AM – 7:00 PM IST