BabuBabuni

Grievance Redressal

Website: BabuBabuni.com
Operated by: [Owner's full name], an individual community administrator based in [City, State], India
Community: Chaurasia Samaj (Pariwar)

At BabuBabuni.com, we want your matrimonial search to be safe, respectful and easy. Whether you need help setting up a profile, have a question, or want to raise a complaint, our team is here to help you personally.

1. Help for Parents and Members

Many parents prefer to speak to a person rather than fill online forms. We can set up and manage the profile with you over a phone call or WhatsApp, free of charge.

2. Who to Contact for What

I need help with Best way to reach us
Free assisted profile setup Send the biodata on WhatsApp or call +91-2236525566
Launch benefit (first 250 members) Register online, or send basic details on WhatsApp
Updating photos or preferences WhatsApp us with your Profile ID
Reporting a broker, fake profile or fraud Follow the steps on the Report Misuse page

3. Grievance Redressal Mechanism

In line with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, BabuBabuni.com has a grievance process to protect members from fraud, misuse and privacy violations.

Issues you can raise:

  • Marriage brokers or bureaus: anyone using the platform for commercial matchmaking.
  • Fake profiles or misrepresentation: false marital status, false credentials or impersonation.
  • Privacy and photo misuse: downloading or sharing photos without consent, or harassment.
  • Dowry or money demands: anyone asking for money, gifts or financial favours.

Grievance Coordinator:

  • Name: [Owner's full name]
  • Role: Platform Administrator and Grievance Coordinator
  • Email: info@babubabuni.com
  • WhatsApp / Phone: +91-2236525566
  • Address: [Operational address, City, State, PIN code], India

4. How We Handle Grievances

  1. Acknowledgement: you receive a written acknowledgement by email or WhatsApp within 24 hours, with a reference number.
  2. Review and action: we review the profile history, your evidence and activity records. Fake accounts and brokers are removed and blocked.
  3. Resolution: every grievance is resolved within 15 days, and we tell you the outcome directly.

All grievances are handled in strict confidence.

5. Request a Call Back

Want us to call you? Send a WhatsApp message to +91-2236525566 with:

  • Your name, and whether you are a parent, sibling, guardian or the candidate
  • Your city or native place
  • What you need help with: profile setup, launch benefit, reporting a profile, or a general question
  • A good time to call: morning, afternoon or evening