Effective date: [Effective date]
Website: BabuBabuni.com
Operated by: [Owner's full name], an individual community administrator based in [City, State], India
BabuBabuni.com ("we", "us", "our") is an independent, community-driven matrimony platform for the Chaurasia Samaj. Our charges are kept nominal. They cover secure hosting, profile checks and personal support for families.
This Refund and Cancellation Policy explains how cancellations, deactivations and refund requests work for paid membership plans.
1. Free Services
- Registration: creating a profile is free.
- Assisted profile setup: help from our team by phone or WhatsApp is always free.
- Launch benefit: the first 250 registered members get free Premium access.
No payment is taken for these services, so refunds do not apply to them.
2. General Rule for Paid Plans
Except in the cases listed in Section 3, payments for paid membership plans are non-refundable once the plan is active. Plan features, such as contact access and search features, start working as soon as the payment is confirmed.
3. When You Get a Full Refund
Duplicate or excess payment: if your bank account, card or UPI was charged more than once for the same plan, or more than the listed price, because of a technical error. The extra amount is refunded in full to the original payment method.
Plan not activated: if you paid for a plan and it was not activated on your account within 7 working days, and the delay was not caused by missing details from your side.
4. When a Refund Is Not Given
- Marriage fixed elsewhere: if your family fixes a marriage through relatives, offline sources or another platform during your plan.
- Profile paused or deleted by you: if you hide, pause or delete your profile before the plan ends.
- No suitable responses: matchmaking depends on mutual interest and compatibility. We cannot promise responses, accepted interests or a marriage.
- Account blocked for rule violations: for example fake details, broker activity, dowry demands or disrespectful behaviour.
- Change of mind: if you decide not to continue after the plan is active.
5. Cancelling or Deactivating Your Profile
- You are in control: you can hide or permanently delete your profile at any time from your account settings, or by messaging us on WhatsApp.
- Data removal: when you delete your profile, your biodata, photos and contact details are removed from our active member directory.
- No partial refunds: deleting a profile before the plan ends does not qualify for a partial refund.
6. How to Request a Refund
- Contact us within 7 days of the payment: email info@babubabuni.com or WhatsApp +91-2236525566.
- Share the details: registered mobile number, Profile ID, payment date, transaction or UTR number, and a screenshot of the receipt.
- Review: we check the payment records within 2 to 3 working days.
- Refund: approved refunds go back to the original payment method within 7 to 10 working days, depending on your bank.
7. Payment Processing
- Online payments are processed through a secure Indian payment gateway.
- On your bank statement or UPI app, the charge may appear under [Payment descriptor name].
8. Contact for Billing Questions
See also our Terms and Conditions and Privacy Policy.
